Dave was on time, extremely personable and professional at the same time. He was upfront and honest with his assessment and provided extremely great work. No doubt I will need to go nowhere else for my garage door repair needs.

Nothing but good customer service after a purchase of a garage door and opener from them. From the purchase to some service to the door recently (manufacturer issue), nothing but great communication and service. I already recommend you to my friends (they are already in touch with you for getting 2 garage doors and openers). Keep up the great work.

Excellent customer service! I called this morning when our garage door cable broke, leaving our cars trapped inside (and we both had appointments to attend!). They had 2 servicepeople out to us in under an hour and got us free in no time. Polite, professional, and prompt. Highly recommend!

You can walk into this business and instantly feel a warmth and compassion about the company. The staff are extremely friendly. The owners go above and beyond to ensure that their customers are satisfied. There is absolutely not one negative thing to say about WGD. Call them, I assure you that you will be very happy.

The spring on my garage door broke on Saturday. I called the 24/7 line and set up an appointment for Monday-I was told that I would be called to let me know when the technician would be arriving at my house. Waterloo Garage Doors called me just before 8-the technician arrived at my house by 8:30 and by 9:15, my garage door was fixed. He only fixed what was needed-told me the cables didn't need replacement and I just needed a couple of bearings. My door is so much quieter than before. Top notch, honest service. Will definitely be a customer again!

I need some help with the garage door and talk to Michael. He took all the efforts to solve my problem. Initial estimate on the phone was genuine and then he decided to send the technician to verify the damage as explained. The technician saw the real issue and fixed it at the fraction of cost. There was no conmanship experienced while dealing with them. They provide précised and honest solution for the problem. I recommend Michael and his team of professionals to anyone who may need their expertise in the field they excel. I wish all the good luck and success in future.

I don't know why their google review is 4.8, it should be over 5. I recently had a problem my garage door, I called them, the whole experience is fantastic, their profession, service and experience surprised me and blew my mind: 1. They are very responsive. I called in the morning, they came in the afternoon. 2. They are very professional and service oriented. They came with a variety of parts, they fixed my problem in a very short time and also checked, serviced my garage door. 3. they didn't even charge us on-site, they simply did the job and left, I feel bad and ask my wife called in to pay for it next day and was told to schedule to pay another time, Can you image how popular they are? We're calling in to pay for the bill, they were like: Sir, you are in the waiting list. This is "ridiculous". Their attitude and service are very rare nowadays, I don't allow you not to know them.

Big thanks to Gerard who just helped me get a hard-to-find part for an older garage door opener! I've worked with Waterloo garage doors in the past and would recommend them based on the the fast and good service we received.

Waterloo Garage Doors is awesome! I went in for some coloured weatherstripping and the salesman was very accommodating, taking his time to show me and my wife the various colours. While there, we decided that we needed a new garage door opener as well and he recommended a suitable one for our needs, top quality and reasonably priced. The installers were at our home on time, completed the install in a neat and professional manner and took away the old weather stripping and opener. 100% satisfied!

From my experience, this is a great company to deal with. Office staff and service reps were excellent, transparent and reasonable pricing, and very happy with the work that was done. It was all done as scheduled, with options to do the work earlier at my convenience if service reps became available.

I have nothing but positive things to say about this company! They have high quality garage doors with reasonable prices, and all services were done in a timely fashion. The customer service was phenomenal. I would highly recommend Waterloo Garage Doors

We went to Waterloo Garage Doors to have our garage door replaced. Sean from sales invited us to the showroom to check out different options and explained the quote thoroughly. Sean is professional and responsive via call/email. We did not feel pressured at any point. Our garage door arrived sooner than expected, so we were able to have our door installed within a month. Although we noticed a clanking sound after the initial installation, Waterloo Garage Doors returned promptly and fixed the problem. Overall, we are happy with Waterloo Garage Doors' service and would recommend it to anyone looking for a new garage door. Thank you Sean!

Amazing service and high quality professional work at a very good price. Customer service is excellent. Dave Shantz was amazing and took the time to help us the right product. Do not hesitate to choose them, best in town. It has been a few years and there has been no issues with our garage door.

We had 2 new doors installed at our home. They look amazing. The help we had from Dave and the rest of the gang was second to none. We have used Waterloo garage doors to repair and maintain our old doors and they were always there quickly when we needed them. I highly recommend

We recently had two garage doors installed by Waterloo Garage Doors. From start to finish, our experiences with them were great. From removing the old doors, tracks and openers to installing a completely new system in one day. During this time of unprecedented delays in the delivery of materials and labour, this company kept us informed and ultimately exceeded our expectations. Recently, we had a concern with one of the doors and they immediately sent out a technician who remedied the issue the SAME DAY. Not often, have we experienced this level of attentiveness to customer service. We highly recommend WGD to anybody who asks.

Exceptional experience. Sean in sales was great. He gave me detailed information on the garage door openers available which enabled me to make the correct choice (Lift Master 87504 Elite). The price included installation and was very reasonable. Gurpreet did an amazing job with the installation. I highly recommend Waterloo Garage Doors and will use them again for any garage door needs. Reviewed by Scott A Koch.

Originally had our garage door fixed while awaiting our new one to arrive. The installers and the man who repaired our door were all excellent, professional and went the extra mile. We now have a great looking and upgraded door and they made the process so easy.

Exceptional experience. Sean in sales was great. He gave me detailed information on the garage door openers available which enabled me to make the correct choice (Lift Master 87504 Elite). The price included installation and was very reasonable. Gurpreet did an amazing job with the installation. I highly recommend Waterloo Garage Doors and will use them again for any garage door needs. Reviewed by Scott A Koch.

I visited this company to get a spring to repair my garage door. The people were very friendly and helpful going the extra mile to ensure I had the information to correctly install the part. Their showroom is also amazing.

Super friendly, fast and efficient service. Scott arrived when planned (and so fast after our initial call for service) and was kind and didn't mind my dogs jumping around. He fixed our problem and showed me what he did, left me instructions for any future problems and was in and out quickly. Looking for a garage door company - look no further. Thanks Scott 🙂

Recently, a problem appeared with our garage door. The door would start to open and then stop, then close. Since no maintenance had been done for a number of years, it was time get someone in to fix the problem. I called Waterloo Garage Doors Inc and their response was quick. Scott did a great job doing the necessary repairs and maintenance. Now our garage door is working like new again. I highly recommend Waterloo Garage Doors Inc. Thank you! John Brown

We had 2 new garage doors installed. The whole process was excellent from ordering to installation, we are so happy with our new doors. Everyone we dealt with was so friendly, knowledgeable and quick responses to phone calls, emails or visits to the show room. Customer service was the best! Thank you!!

In the hardest times is when you find the best professionals. My double garage door got stucked in one of the sides, creating a big mess when I tried to open on a -10 C Sunday night. The professional came to my garage, checked everything that he needs to do, explained everything, fixed and did all tests before finish the maintenance. Always following the Covid-19 safety procedures. Thanks for everything, Thanks

My garage door spring snapped Sunday night around 11. I called Waterloo Garage Doors around 8:30 Monday morning. Technician arrived around 1, door was fixed by 2. Technician was great, fixed the spring, lubed up the door, double checked my other door and spring and made sure everything was correct. I am super impressed and will only call these folks in the future.

I woke up to a garage door that wouldn't open... both springs broken. Waterloo Garage Door was my first call, and I am VERY pleased! They got me booked right away, and their technician Scott was friendly, efficient and professional. He did a thorough job, lubricating all of the hinges, the new springs, and cable mounts. I would highly recommend this company for any of your needs!