Frequently
Asked Questions

Our steel insulated doors operate quietly, firstly, due to the sound dampening effects of the superior insulation, and secondly, because we utilize our exclusive whisper quiet nylon rollers for all our residential door models. Nylon rollers glide smoothly and quietly as they carry the door into the overhead position.

3½” is required on each side for all residential models.

After the door is installed, a double fin weather seal is installed onto the framed opening which effectively provides a weather seal.

We don’t recommend installing an overhead door onto the building framing or “studs.” If the door is installed without the benefit of additional framing over the studs, the lag screws may drill in between the studs, rather than into solid wood. This is not adequate, and the track may eventually loosen, causing alignment and other problems. Tracks should be mounted to 2×6 or at least 2×4.

Even if your garage is not insulated, an insulated door is more durable due to the insulation, it is able to withstand light bumps or a garden tool dropping against it. Non insulated doors resonate sound when in operation, making them much louder than an insulated door.  An insulated door overall is stronger and will last longer.

In order to be able to accurately assist you when you visit our showroom, we need you to provide the following information:

• The width of the garage opening.
• The height of the garage opening.
• The measurement from the floor to the underside of the ceiling or the lowest obstruction.
• The existing door type (one piece tilt or sectional, wood or steel)

Installation costs depend on the intricacy of the project, the headroom, on whether there will be an electric motor or not, as well as other aspects particular to each project. In other words, there are many variables to consider. We recommend that you visit our showroom or call the office to have one of our technicians come out to your house to measure for accurate pricing.

A 1/2 HP motor is adequate for all residential doors up to 18′ wide. Keep in mind that an electric garage door opener is only meant to set the door in motion, while the springs lift and close the door. Therefore, the door must be well-balanced at all times in order to maintain its dead weight.

It often happens that the garage is below a room (bedroom or other) where the noise caused by the door may cause a problem.

What to do then? Change the steel rollers to nylon rollers and choose an opener with a belt drive instead of a chain drive. Have a professional technician check whether the tracks and opener are properly installed. Finally we advise you to do regular lubrication of the rollers and the tracks.

Not quite.

Polyurethane features superior thermal insulation with a factor of RSI ranging from R13 to R-18. In addition, polyurethane adheres better to door surfaces and expands to the interior of the door. This allows for better bonding to the steel and reinforces the strength and integrity of the section. 

Polystyrene is also the material used to make coffee cups. This foam is set in place behind the exterior steel, offering some insulation.

The power goes out, or your opener stops working – now what?

There is a proper (and safe) way to open your door manually if you need to. Follow the steps below: 

• Ensure the door is in a down position
• Pull on the Emergency Release Cord (this will allow you to move the garage door to open and close positions) 
• While the door is in a closed position, pull the Emergency Release Cord towards the door (this will ensure that the spring lever is compressed, and allows the mechanisms to connect) 
• Re-connect the trolley to the opener, and run for a complete cycle (once you hear a “click”, they are connected.

Remember, if you are unsure about the process, you can always contact us here. 

Washing your door is relatively easy – follow these steps to have it looking squeaky clean!

• Grab cleaning supplies: You’ll want clean cloths or wash mitts, gentle soap, a bucket of soapy water, a microfibre mop, and a silicone-based lubricant for weather stripping) 
• Pre-rinse your door: Using your microfibre mop, remove any debris off the surface of the door. Afterwards, rinse the entire door using a hose on a gentle mode. 
• Soap it down: Using your soapy water and wash mitt, you can begin lightly scrubbing the door from top to bottom. Ensure that you are also checking the weather stripping during this process.  
• Rinse and dry: Turn  your hose on to a gentle level and begin to rinse your garage door down. Grab a clean and dry cloth to dry your door.
• Wax your door (optional): Apply your wax from the top of the door down to the bottom. Complete this step in rows until the surface area is covered. 

You’re all set! 

Absolutely, yes! The likelihood that the second will break sooner than later is high, and doing both at the same time means you will not have to fix it twice!